Sales terms and condition

Before purchasing, please ensure you read and agree to our company’s terms and conditions. We set out terms to ensure your pleasant shopping experience with us. If you do not agree with the stated terms and conditions, we advise that you do not use our website for any information or purchasing.

Product Availability

Whilst we make every attempt to maintain stock of every item we offer on our website, from time to time some items may be out of stock due to delays and supply issues with our suppliers and distributors. We will provide you with timely notification of any out of stock or delayed item.

Website Accuracy

We take pride in providing you with correct and current information regarding our products, however from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Mobileciti reserves the right to refuse or cancel any order placed for such products.

Payment

Website: We accept Bank Transfer, Direct deposit, Paypal, Master, Visa and EFTPOS.

Shop Front:  We accept Master, Visa, EFTPOS and cash payments.

For Bank Cheque/ Personal Cheque/ Money order, please allow an addition 3 business days for cheques to clear (Not recommended if item is urgent)

For bank direct deposit, internet bank transfer and PayPal, please using the order number as payment reference.

For Paypal payments please ensure that your Paypal registered shipping details match your registered shipping details at our website.

Shipping

We offer express delivery Australian Wide.

Your items will be processed within 24-48 hours when full payment is received and confirmed by our bank. Please allow up to 5 business days for the items to be delivered.

Please make sure that the delivery address is correct before completing your payment as we only ship item to your register checkout address. A re-delivery fee would be charged if your delivery is incorrect.

We strongly recommend for the buyer to include insurance as we will not be liable for any lost or damaged goods without insurance.

We guarantee all insured orders. If your order is lost, stolen or damaged, we will ship a replacement order after the investigation complete. Investigations can take up to 4 weeks to complete. You will be informed every step of the way.

Mobileciti would not be responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.

Warranty/ Returns

It is the responsibility of the Manufacturer to repair or replace the handset under warranty contract. However Mobileciti is happy to assist with all of your warranty enquiries. Please ensure that you request a RMA (Return Materials Authorization) number before returning all products. Please visit our warranty page for complete details on returning products.

Mobileciti reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.

Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $25.00 inspection fee or subject to a 10% restocking fee.

Refunds

Refunds would not be eligible for change of mind. Please select your purchase carefully as refunds would not be eligible to incompatibility or incorrect choice.

Please see our refund policy page for details.

Privacy policy

Mobileciti respects your privacy. As such, any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Please visit our Privacy Policy for complete details on how we handle your personal information.

Our Rights

Mobileciti Pty Ltd reserves the right to amend, change or omit the site within the World Wide Web at our discretion.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.