Warranty and Return infomation

All the products sold by MobileCiti comes with manufacturer warranty. We can also assist you with any warranty enquiries. Please see the following warranty and ELF/DOA information

ELF/DOA Period and Contact:

(ELF=Early Life Failure, DOA=Dead On Arrival)

*Please be advised that ELF/DOA cover are not applies to all products. Please contact us or manufacturer for more information.

Warranty Period and Contact:

Warranty Return Instructions:

• Contact manufacturer directly for nearest warranty service centre.
• If you have developed a fault after the ELF/DOA period but within the warranty period, please bring the faulty item directly to the nearest authorized service centre.

DOA/ELF Return Instructions:

If you have developed a fault with the item within the ELF/DOA period, please email us ( ra@mobileciti.com.au) with following information to request a RMA number before you send any item back.

Any returns without approval will automatically be rejected. 

Warranty and DOA/ELF Return Terms & Condition

• Any Physical Damage and Fluid ingression are not covered under warranty or DOA/ELF.
• Please backed up all data before you return the item because all data would be lost during the process.
• MobileCiti reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.
• Defective items have to be returned within 7 days from date of issue of the RMA number, otherwise a new RMA number is needed to be request.
• A $25 service fee will apply if item sent back is found not faulty. Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $35 inspection fee.
• All shipping cost incurred when sending products for return are at customer's expense.
• Please insure all accessories are all included with the package with the phone when you return for DOA/ELF.
• Proof of purchase must be attached with the returned item.
• Fail to fulfil with Terms and conditions and the return requirement check list will be automatically rejected.