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Warranty Info

Warranty and Return infomation

All the products sold by MobileCiti comes with manufacturer warranty. We can also assist you with any warranty enquiries. Please see the following warranty and ELF/DOA information

ELF/DOA Period and Contact:

(ELF=Early Life Failure, DOA=Dead On Arrival)

*Please be advised that ELF/DOA cover are not applies to all products. Please contact us or manufacturer for more information.

BrandELF/DOA PeriodDOA Contact Details
Nokia30 Daysra@mobileciti.com.au
Sony Ericsson30 Days
Samsung14 Days
LG14 Days
HTC14 Days
Motorola14 Days
Apple7 Days
Mio7 Days
Navman7 Days

Warranty Period and Contact:

BrandWarranty PeriodWarranty/Tech Support Contact
Nokia12 Months1300 366 733
Samsung 12 Months1300 362 603
Sony Ericsson12 Months1300 650 050
LG12 Months1800 638 080
HTC12 Months1300 482 482
Motorola12 Months1300 138 823
Apple12 MonthsClick Here
Sonim36 Months(02) 8011 3863 or 1300 076 646
Mio24 Months1300 646 477
Navman24 Months(02) 9879 9000
Jabra6 Months1800 738 521
SanDisk12 Months1800 793 652
Logitech12 Months(02) 8850 1192
Plantronic12 Months1800 793 150 or Click Here 
BlueAnt24 Months1300 669 049 or Click Here

Warranty Return Instructions:

  • Contact manufacturer directly for nearest warranty service centre.
  • If you have developed a fault after the ELF/DOA period but within the warranty period, please bring the faulty item directly to the nearest authorized service centre.

DOA/ELF Return Instructions:

If you have developed a fault with the item within the ELF/DOA period, please email us ( ra@mobileciti.com.au) with following information to request a RMA number before you send any item back.

  1. Contact detail - Name, Address and Contact Phone Number
  2. Order number or Invoice Number
  3. Product detail - Model and IMEI (Mobile Phone only)
  4. Detail of fault description

Any returns without approval will automatically be rejected. 

Warranty and DOA/ELF Return Terms & Condition

  • Any Physical Damage and Fluid ingression are not covered under warranty or DOA/ELF.
  • Please backed up all data before you return the item because all data would be lost during the process.
  • MobileCiti reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.
  • Defective items have to be returned within 7 days from date of issue of the RMA number, otherwise a new RMA number is needed to be request.
  • A $25 service fee will apply if item sent back is found not faulty. Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $35 inspection fee.
  • All shipping cost incurred when sending products for return are at customer's expense.
  • Please insure all accessories are all included with the package with the phone when you return for DOA/ELF.
  • Proof of purchase must be attached with the returned item.
  • Fail to fulfil with Terms and conditions and the return requirement check list will be automatically rejected.

Should you have any inquiries regarding to RMA return please do not hesitate to contact us. We will assist you with your queries.

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