[Last Update - 10/04/2020]
Mobileciti has always taken pride in having an online store which our valued customers can trust. In this challenging period, we believe providing the best possible service and delivering products people need is more important than ever. Please also refer to our Mobileciti COVID-19 Update for the measures we have taken. As mentioned, our online store currently remains open and we are working our hardest to fulfill all orders and respond to queries. This post will provide additional information regarding the current delivery situation, and will be updated as more information becomes available.
Dispatch & Delivery
Our warehouse team are trying our best to dispatch all orders on time, and currently most parcels are on track to be delivered on time. However the current situation has resulted in some areas being impacted across the board on all couriers, and delivery times may be taking longer than usual to these areas.
Mobileciti have been monitoring postage and courier data to optimise its selection on which delivery service is best for specific areas to minimise the number of delays, however there may still be unforeseen delays out of our control due to the current situation. Partners such as Australia Post and Fastway have all acknowledged the potential for delays on their network, but assure you that they are commited to working hard to deliver.
If the delivery does not arrive within the expected timeframe due to the impacts, we recommend waiting a few more days and closely monitoring the tracking information. If you require something urgently, to avoid delays, please prepare an alternative solution in the case the parcel has not been delivered on time.
We would like to also assure you and give you peace of mind, please feel free to contact us you are experiencing issues with delivery or would like to make a return, and we will assist you in resolving any concerns. It is also taking longer for responses from the couriers when we are following up cases with them, so please bear with us while we try to resolve all issues as quickly as possible.
We thank you for your continued understanding and patience. The current situation has been challenging for everyone, but we strive our best to make the online shopping experience as easy as possible to deliver the products you require. We hope everyone is able to stay safe and take care of each other. Below please links to key information from our major courier partners for more courier-specific updates.
With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing and uplift in parcels that is resulting in some delays in our network. The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network.
(Australia Post Update April 1)
As our business adapts to the challenges the current pandemic presents - such as additional safety measures to protect our people and customers, reduction in domestic flights, international delays and increased volumes as a result of people moving to online shopping - we are seeing delays in our network which can be up to a few days.
(Star Track Update 8 April)
In order to adhere to the social distancing guidelines for our dedicated fleet of couriers and operations teams, our depot operations have been temporarily adjusted which may result in a delay in delivery services. Our couriers are committed to delivering and are working hard to maintain service levels. Currently our domestic deliveries are experiencing delays of up to 2 days.
(Fastway Update April 7)
We are currently experiencing significant delays in service due to operational restrictions leading from the current COVID-19 situation
(Couriers Please Update 17 March)