Refund & Return Policy

Refund & Return Policy

– Mobileciti Refund & Return Policy

Our return policy has been changed. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of Mind or Item not Satisfied Returns

If you wish to return an item because you have changed your mind or not satisfied with your purchase, Mobileciti will offer you exchange or refund provided that:

  • You return the item within 30 days of purchase.
  • Provide proof of purchases at the time you return the item.
  • Item is in brand new condition including that:
    • It is in its original packaging, including instruction manuals and all accessories.
    • It is undamaged in its original condition.

Mobileciti reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original Mobileciti receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method
  • Freebies or Gifts are not redeemable for cash
  • If you seek for refund after 30 days or you have already used the product, a restocking fee may applied based on the condition and age of the returned product.

The buyer is responsible for return postage costs.

Warranty Return

For all warranty related returns, please visit our warranty page for more details.

Please be advised that your statutory rights are not effected.