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At Mobileciti, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It's designed to give you complete confidence in purchasing through Mobileciti Online Store. Please contact us at email@example.com for any enquiries.
We want you to be satisfied with every product we sell at Mobileciti. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $10.80.
If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:
For information on the warranty, please visit our warranty page.
This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policies only apply to products purchased for personal use and exclude any products purchased for resale or business use.
If you purchase more than three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.