Click & Collect - Order online and pick it up in-store
Step 1: Choose Your Products Online
Choose your products, click "Add to Cart" and complete the checkout process. Ensure you have selected Pickup in Store as your shipping method.
Step 2: Online Order Confirmation
Once you complete step 1, you will receive an email to confirm your order.
When your order becomes available to pick up, you will get an email or phone notification.
If it is urgent, please call us on (02) 9893 8886 or send us an email at email@example.com. In most cases, we can arrange same day pickup.
Step 3: Pick Up Your Order In-Store
Bring a copy of your order confirmation email (print-out and digital versions are both acceptable), as well as an Australian Photo ID. (e.g. Driver's License).
Let our front desk staff know you are looking to pick up an order, and we'll take care of the rest.
Can someone pick up my order on my behalf? Unfortunately, the person picking up the order must have the ID that matches the name on the order confirmation email.
Can I delay picking up my order? If you have not paid for your order, we recommend that you pick it up within five days of it being available. Please let us know if you cannot pick it up within five days as we might be able to hold it longer for you. If you have already paid, you can pick it up at your convenience.
What if I changed my mind and didn't want it anymore No problems, contact us, and we can cancel the order for you. Please have your order number handy to assist us.
If I can't pick it up, but I still want the product, can I change the order to shipping? Please contact us, and our staff will be able to assist you.